Neweltham Storage Service Terms and Conditions

These storage service terms and conditions set out the basis on which Neweltham Storage provides storage facilities and related services to customers. By making a booking, placing goods into storage, or using any associated services, the customer agrees to be bound by these terms. Please read them carefully before confirming a reservation. In these terms, references to “we”, “us” and “our” mean Neweltham Storage, and references to “you” and “your” mean the person or business entering into the storage agreement.

These terms apply to all standard self-storage and associated service arrangements unless we have agreed otherwise in writing. Any variation or additional promise will only be valid if confirmed by an authorised representative of Neweltham Storage. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

Your use of our premises and services must always comply with these terms, all lawful instructions given by our staff, and all applicable laws. You are responsible for ensuring that the goods stored are suitable for storage and that you have full authority to place them with us. We may refuse a booking, suspend access, or terminate a storage agreement where necessary to protect our premises, other customers, or the law.

1. Booking Process and Acceptance

A booking may be made by completing our reservation process and supplying the information we reasonably require. This may include your name, address, email address, telephone number, billing details, and details of the items to be stored. A booking is not confirmed until we have accepted it and, where required, received the applicable payment. We may request identification or further evidence of authority before final acceptance, particularly where the booking is made on behalf of a company or another person.

We reserve the right to decline a booking without giving reasons, although we will usually do so where the requested storage is unsuitable, the goods appear prohibited, the information supplied is incomplete, or the requested service is unavailable. Any stated storage size, unit type, or service description is intended as a guide only and may be replaced by a comparable alternative if operational needs require it. The Neweltham Storage terms are therefore formed by your booking details, our acceptance, and these written conditions.

By confirming a booking, you acknowledge that you have checked the suitability of the storage option for your needs and that you are satisfied the unit or space can reasonably accommodate your goods. You remain responsible for measuring and describing your items accurately. If the actual storage requirements differ from those declared, we may require an alternative unit or charge the difference in price.

2. Customer Obligations and Use of Storage

You must only store goods that are legal to possess and may be safely kept in a storage environment. The storage area must not be used for living, sleeping, manufacturing, dismantling, or any purpose other than storing permitted goods. You must keep your unit locked where applicable, ensure access codes or keys are used responsibly, and notify us promptly if any access credential is lost or compromised.

You are responsible for packing your items properly. Fragile, valuable, perishable, hazardous, odorous, wet, or improperly packaged goods should not be stored unless we have expressly agreed otherwise in writing. You must not cause nuisance, contamination, pest infestation, fire risk, leakage, or damage to other users or the premises. We may inspect the unit or stored goods where we reasonably believe there is a breach of these terms, a safety issue, or a legal requirement.

We may move, isolate, quarantine, or dispose of goods where necessary to address immediate risk, prevent damage, or comply with law. Any reasonable costs incurred in doing so may be charged to you. This does not remove your responsibility to store items properly or to follow all instructions relating to access, loading, packaging, and safety.

3. Payments, Fees, and Charges

All fees are payable in advance unless we agree otherwise. Charges may include storage rent, administration fees, access-related charges, deposit requirements, cleaning costs, waste handling charges, late payment interest, and any other sums disclosed during the booking process or later notified in writing. Prices may change by giving you reasonable notice, and revised charges will apply from the date stated in that notice.

Payment must be made using the methods we accept from time to time. If payment is not received when due, we may suspend access to the storage unit, charge interest on overdue sums, and/or apply a late payment administration fee where permitted by law. We may also recover reasonable costs incurred in pursuing unpaid amounts. Any payment you make will first be applied to outstanding fees, then to interest, and then to any other amounts due.

If you have agreed to a direct debit, recurring card payment, or other automatic payment method, you are responsible for ensuring that the details remain valid and that sufficient funds are available. Failure of an automatic payment method does not cancel your obligation to pay on time. We are not responsible for bank charges or currency conversion charges applied by your payment provider.

4. Cancellations, Notice, and Termination

You may cancel a booking before the storage start date by giving notice in accordance with the cancellation instructions provided at the time of booking. If you cancel after the booking has been accepted but before you have taken occupation of the unit, any refund will depend on the timing of cancellation, any non-refundable fees disclosed to you, and any costs we have already reasonably incurred. Where a booking has been made for a fixed minimum period, you may still be liable for the minimum charge unless we agree otherwise.

Once storage has started, you must give written notice before ending the agreement. Unless a different period is stated in your booking confirmation, notice will usually take effect from the end of the current billing period. Any goods remaining after termination may be treated in accordance with our rights under these terms and any applicable law. You must remove all goods, return any keys or access devices, and leave the storage area clean and free from rubbish.

We may terminate or suspend the agreement immediately if you commit a serious breach, fail to pay amounts due, store prohibited goods, cause a safety risk, or otherwise act unlawfully. We may also terminate the agreement on reasonable notice where operational changes make continued provision impossible or impractical. Ending the agreement does not affect any rights or liabilities that arose before termination.

5. Liability and Insurance

We will take reasonable care in providing our services, but the use of storage is at your own risk, subject to your statutory rights. To the fullest extent permitted by law, we are not responsible for loss, theft, damage, deterioration, or destruction of goods unless directly caused by our negligence or wilful default. In particular, we are not liable for loss resulting from inadequate packing, natural deterioration, inherent vice, temperature changes, humidity, vermin, mould, or events outside our reasonable control.

You remain responsible for insuring your goods at their full replacement value. Any insurance we may offer or facilitate is optional unless expressly stated otherwise. If you arrange insurance through us or a third party, you must read that policy carefully and comply with all conditions, exclusions, and notification requirements. Our responsibility for any claim, where liability is established, will be limited as permitted by law and will not extend to indirect or consequential loss, loss of profit, business interruption, or sentimental value.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. If you believe we have caused loss or damage, you must notify us promptly and provide evidence reasonably requested to assess the claim.

Claims must be made within a reasonable time after the event giving rise to them and, in any case, as soon as you become aware of the issue. You must take reasonable steps to minimise any loss. We will not be responsible for loss caused by your failure to do so.

6. Waste Regulations and Environmental Compliance

You must not use the storage service to dump, abandon, or unlawfully dispose of waste. Any waste left in or around a unit, loading area, or associated space remains your responsibility unless we have expressly agreed in writing to remove it as part of a separate paid service. This includes packaging, pallets, furniture, appliances, soil, liquids, chemicals, paint, oils, batteries, gas cylinders, electrical items, and any other material that may be regulated or require special handling.

Where waste is created during move-in or move-out, you must remove it promptly and dispose of it lawfully through the appropriate channels. If we arrange disposal, cleaning, or remediation because waste has been left behind or because items are unlawful, hazardous, or contaminated, we may charge all resulting costs to you. These costs may include labour, transport, disposal fees, decontamination, pest treatment, protective equipment, and administrative expenses.

You warrant that any goods stored are compliant with applicable waste, environmental, health, and safety laws. If you breach this obligation, you will indemnify us against all claims, losses, fines, penalties, and expenses arising from that breach, except where caused by our own negligence or unlawful act. We may report suspected unlawful disposal or dangerous goods to the relevant authorities where appropriate.

7. Access, Security, and Operational Rules

Access to the premises is permitted only during opening hours or at any other times we expressly allow. We may change access arrangements for maintenance, security, weather, emergencies, or operational reasons. You must follow all site rules relating to speed, parking, loading, smoking, noise, and safety. We may refuse entry to anyone who appears intoxicated, aggressive, unsafe, or unauthorised.

Security measures are intended to reduce risk but do not guarantee against theft or damage. You must keep your lock, keys, codes, and access devices secure and must not share them with unauthorised persons. If you authorise another person to access your storage, you remain responsible for their acts and omissions as if they were your own.

We may monitor premises by CCTV or other security measures for safety, crime prevention, and management purposes. Any monitoring will be handled in accordance with applicable data protection laws and our lawful interests. By using the service, you acknowledge that some areas may be recorded or monitored for security purposes.

8. Default, Abandonment, and Disposal Rights

If you fail to pay charges, leave goods after termination, disappear without notice, or otherwise appear to have abandoned the storage, we may take action permitted by law and by these terms. This may include restricting access, applying storage charges for continued occupation, requiring you to collect your goods, and, where lawful, arranging sale or disposal of the goods after giving the notices required by law.

Any sale proceeds may be used first to pay amounts owed to us, then reasonable costs of sale, storage, handling, and disposal, with any surplus handled in accordance with applicable law. If the goods are of no apparent value, unsafe, contaminated, or unsuitable for sale, we may dispose of them without sale where permitted.

These rights are without prejudice to any liens, statutory rights, or other remedies available to us. Exercising one remedy does not prevent us from using another. Delay in enforcing any right does not mean we have waived that right.

9. Governing Law and Jurisdiction

These terms and any dispute or claim arising from them, whether contractual or non-contractual, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law gives you the right to bring proceedings elsewhere. If you are contracting as a business, you agree that the courts of England and Wales are the proper forum for resolving any dispute.

We may update these Neweltham storage service terms from time to time to reflect legal, operational, or service changes. The version in force at the time of your booking will usually apply to that agreement, unless a change is required by law or is expressly agreed with you. Continued use of the service after notification of updated terms may constitute acceptance of the revised conditions where permitted by law.

These terms are intended to be fair and practical while protecting the integrity of the service, the premises, and all users. If you do not agree with any part of them, you should not proceed with the booking or use of the storage facility. By proceeding, you confirm that you have read, understood, and accepted the full storage agreement set out above.