Accessibility at Storage New Eltham
Storage New Eltham is committed to providing an accessible and inclusive experience for all customers, visitors, and users of our website and storage services in the New Eltham area. We aim to make it easy for everyone to find information about our storage units, prices, and services, and to contact us in a way that meets their individual accessibility needs.
Our Commitment to Accessibility Standards
Our goal is to align our website and digital content with the Web Content Accessibility Guidelines WCAG 2.1 at the AA level. These internationally recognised guidelines help ensure that digital content is perceivable, operable, understandable, and robust for people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.
We continually review our website to identify areas where we can improve accessibility for customers in and around New Eltham. As we add new content or features, we work to ensure they are developed with accessibility best practices in mind.
Screen Reader Support
The Storage New Eltham website is designed to be compatible with commonly used screen readers. We use clear heading structures, descriptive text for images where appropriate, and meaningful labels for links and controls so that visitors using screen readers can navigate and understand our content more easily.
We aim to ensure that important information about our accessible storage options in New Eltham, such as unit sizes, access details, and opening hours, can be accessed without relying on visual cues alone. We also avoid using images of text where possible, so screen readers can interpret information directly from the page.
Keyboard Navigation
Our website is built to support navigation using a keyboard alone, without the need for a mouse or touch input. This includes the ability to move through menus, forms, and interactive elements using standard keyboard keys such as Tab, Shift plus Tab, Enter, and the arrow keys.
We work to ensure that focus indicators are visible, making it clear which element on the page is currently selected. This helps users who rely on keyboard navigation or alternative input devices to move around the site, request quotes, or find details about our storage facilities in New Eltham.
Ongoing Improvements and Testing
Accessibility is an ongoing process. We regularly review our website content, design, and functionality to identify opportunities for improvement. Where possible, we test our website with a range of browsers, devices, and assistive technologies to improve the experience for all users.
As our storage services in New Eltham evolve, we will continue to update our digital platforms with accessibility in mind. We welcome feedback from users who encounter issues or have suggestions about how we can better support their needs.
Requesting Information in an Accessible Format
If you need information about Storage New Eltham, our units, prices, or services in a different format, we will do our best to provide it. Examples of alternative formats may include large print, accessible digital documents, or simplified text. We will always aim to respond to accessibility requests within a reasonable timeframe.
If you experience any difficulty using our website, or if any part of it is not accessible to you, please get in touch with us and let us know which page or feature you were trying to use, and what kind of support you need. This information helps us resolve issues more quickly and make lasting improvements.
Contact for Accessibility Requests
To request assistance, provide feedback, or raise a concern about accessibility at Storage New Eltham, please contact us through our usual customer contact channels and clearly mention that your enquiry relates to accessibility. Our team will treat your request as a priority and will work with you to find an appropriate solution, whether that involves providing information in a different format or supporting you to complete a booking or enquiry.
We value every customer and are committed to ensuring that our storage services in New Eltham are as accessible and convenient as possible for everyone.




