Storage New Eltham Terms and Conditions of Service

These Terms and Conditions set out the basis on which Storage New Eltham provides storage and related removal services. By placing a booking, paying a deposit or using our facilities or services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Customer means the person, firm or company who books or uses our services or storage facilities.

Company means Storage New Eltham, being the provider of storage and any associated removal, transport or ancillary services.

Services means storage, loading, unloading, packing, unpacking, transport, removals, handling and any related or ancillary services provided by the Company.

Goods means the items, belongings, furniture, personal possessions, business equipment or other property entrusted to the Company for storage, removal or handling.

Contract means the agreement between the Customer and the Company incorporating these Terms and Conditions and any written quotation or service confirmation supplied by the Company.

2. Scope of Services

The Company provides storage facilities and related removal and transport services to domestic and business customers. The precise scope of the Services will be described in the quotation or service confirmation issued by the Company and may include collection, delivery, loading, unloading, storage, and other agreed tasks.

The Company reserves the right to refuse to provide Services where, in its reasonable opinion, doing so would pose a risk to health and safety, breach any legal or regulatory requirement, or involve prohibited or unsuitable Goods.

3. Booking Process

A booking for storage or removal services may be made by the Customer in writing or verbally. All bookings are subject to acceptance by the Company. A Contract is formed when the Customer confirms acceptance of a quotation or when the Company issues a written confirmation of the Customer’s booking, whichever occurs first.

The Customer is responsible for providing accurate and complete information at the time of booking, including but not limited to collection and delivery addresses, access conditions, dates, volume or inventory of Goods, special handling requirements and any time constraints. The Company relies on the information supplied by the Customer when preparing quotations and scheduling resources.

If the information provided by the Customer changes or proves to be inaccurate or incomplete, the Company may adjust the price, reschedule the Services or, if necessary, decline to proceed with the Services. Any change to the booked date, time, address or specification of Services is subject to availability and may incur additional charges.

4. Quotations and Pricing

Unless otherwise stated, quotations are based on the information provided by the Customer and are valid for a limited period as stated on the quotation. If no validity period is specified, the quotation will be valid for 30 days from the date of issue.

Quotations are exclusive of any additional charges that may arise due to unforeseen circumstances, waiting time, access issues, additional Goods, delays caused by the Customer or other factors outside the reasonable control of the Company. The Company will notify the Customer of any such additional charges as soon as reasonably practicable.

All prices are quoted in pounds sterling. Any applicable taxes, duties or levies will be identified where required by law and may be added to the quoted price.

5. Payments and Deposits

The Company may require a deposit or advance payment to secure a booking. The amount and due date of any deposit will be specified in the quotation or service confirmation. A booking is not fully confirmed until any required deposit has been received in cleared funds.

Unless otherwise agreed in writing, payment for removal services is due in full no later than the commencement of the Services on the agreed moving or collection date. For storage charges, payments are typically due monthly or as otherwise specified in the storage agreement, in advance of the relevant storage period.

The Company may accept payment by such methods as it makes available from time to time. The Customer is responsible for ensuring that payments are made on time. If payment is not received by the due date, the Company may charge interest on the overdue amount at the statutory rate or at a reasonable commercial rate, as well as reasonable administrative fees related to collection of overdue amounts.

The Company reserves a lien over the Goods in its possession for all outstanding sums due under the Contract and any other contract between the Customer and the Company. The Company may retain and, after giving reasonable notice, sell or dispose of some or all of the Goods to recover unpaid charges and reasonable costs associated with sale or disposal. Any surplus after deduction of outstanding amounts and costs will be made available to the Customer.

6. Cancellations and Amendments

The Customer may cancel or amend a booking by giving the Company notice in writing or by another agreed method. The following cancellation terms will apply unless otherwise specified in writing:

If the Customer cancels more than seven days before the scheduled start date of the Services, any deposit paid may be refundable, less any reasonable administrative costs incurred by the Company.

If the Customer cancels between two and seven days before the scheduled start date, the Company may retain all or part of the deposit and may charge a cancellation fee to cover allocated resources and lost opportunities.

If the Customer cancels less than two days before the scheduled start date or fails to make the Goods available at the agreed time, the Company may charge up to the full quoted price.

Any amendment to the date, time, scope or location of the Services is subject to availability and may be treated as a cancellation and rebooking if it significantly alters the original booking. The Company will inform the Customer of any additional charges or implications of requested amendments.

If the Company must cancel the Services due to circumstances beyond its reasonable control, it will notify the Customer as soon as practicable and will seek to offer an alternative date or a refund of any amounts paid for Services not yet provided. The Company shall not be liable for any indirect or consequential losses arising from such cancellation.

7. Customer Responsibilities

The Customer shall:

Ensure that adequate and safe access is available at collection and delivery addresses, including parking, lifts, stairways and corridors, and obtain any necessary permissions or permits.

Pack the Goods safely and securely, unless packing services have been expressly agreed as part of the Contract. The Company is not responsible for loss or damage arising from inadequate or unsuitable packing undertaken by the Customer.

Ensure that all Goods presented for storage or removal are lawful, safe and not prohibited under these Terms and Conditions or applicable law.

Be present or represented at the collection and delivery locations to provide access, instructions and to check Goods where required. If the Customer or their representative is not present, the Company may rely on its own assessment of the Goods and working conditions.

Notify the Company in advance of any special requirements or Goods needing particular care, such as fragile items, high-value items, bulky objects or items with complex dismantling or assembly requirements.

8. Excluded and Prohibited Items

The Customer must not submit for storage or removal any Goods which are hazardous, illegal or otherwise unsuitable, including but not limited to:

Explosives, firearms, weapons, ammunition or related items.

Flammable or combustible materials, gas cylinders, fuel, chemicals, solvents, paints or similar substances.

Perishable items, food, live animals, plants or any biological materials that could decay or attract pests.

Cash, securities, precious metals, jewellery of exceptional value, important documents, or items of high sentimental value unless specifically declared and agreed in writing.

Waste, rubbish, toxic substances or any items that may cause contamination or environmental harm.

The Company may refuse to handle or store any Goods falling into these categories and may, where necessary and lawful, arrange for their removal, disposal or reporting to the relevant authorities at the Customer’s expense.

9. Waste Regulations and Disposal

The Company operates in accordance with applicable waste management and environmental regulations. The Customer is responsible for ensuring that any items presented for removal or disposal are lawful and that the Customer has the right to dispose of them.

The Company is not a general waste carrier unless expressly agreed as an additional service. Where the Company agrees to remove waste or unwanted items, this will be subject to specific charges and may require separate documentation. The Company reserves the right to decline removal of certain items that are regulated, hazardous or otherwise unsuitable for standard disposal channels.

The Customer must not use storage units or facilities for the dumping of waste or prohibited materials. If prohibited or waste items are discovered in storage, the Company may, acting reasonably, arrange for their safe removal and disposal at the Customer’s cost and may terminate the storage agreement if necessary.

10. Liability and Limitation

The Company will exercise reasonable care and skill in providing the Services and in handling, transporting and storing the Goods. However, the Company’s liability is subject to the following limitations.

The Company shall not be liable for loss, damage or delay arising from circumstances which could not reasonably have been foreseen or prevented, including but not limited to acts of God, adverse weather, industrial action, traffic congestion, road closures, accidents, third party interference or compliance with legal obligations.

The Company shall not be liable for loss or damage to Goods arising from inherent defects, natural deterioration, wear and tear, pre-existing damage, insufficient packing or protection carried out by the Customer, or changes in atmospheric conditions such as damp, mould or rust where reasonable precautions have been taken.

Unless otherwise agreed in writing, the Company’s liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, shall be limited to a reasonable sum per item or per consignment, subject to an overall cap proportionate to the charges paid for the Services. The applicable limits, where not specified in a separate agreement, will reflect industry practice and reasonable commercial standards.

The Customer is strongly advised to ensure that adequate insurance is in place for the full replacement value of the Goods. The Company may offer, or facilitate access to, cover for Goods in transit and storage, subject to separate terms and charges. It is the Customer’s responsibility to consider whether any additional insurance is required.

The Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, emotional distress or inconvenience, even if such loss was foreseeable or brought to the Company’s attention.

11. Storage Terms

Where the Services include storage, the following additional terms apply.

Storage is provided for an agreed period, which may be extended by mutual agreement. Storage charges accrue for the entire period during which the Goods are held in storage, including any notice period required to terminate storage.

The Customer is not normally permitted unsupervised access to the storage areas. Access may be arranged by prior appointment and may be subject to reasonable access charges. The Company may require proof of identity and authority before granting access or releasing Goods.

The Customer must keep the Company informed of any change of contact details and must respond promptly to reasonable communications. If the Company cannot contact the Customer for an extended period, it may take reasonable steps to protect its position, including exercising its lien over the Goods.

12. Termination

Either party may terminate the storage arrangement or ongoing Services by giving the notice period specified in the storage agreement or service confirmation, or, if no period is specified, by giving reasonable written notice.

The Company may terminate the Contract immediately if the Customer commits a serious breach of these Terms and Conditions, fails to pay sums due, stores prohibited items, or engages in unlawful or unsafe conduct in connection with the Services.

Upon termination, the Customer must promptly arrange removal of the Goods and pay all outstanding charges. If the Customer fails to do so, the Company may exercise its lien and, after giving reasonable notice, sell or dispose of some or all of the Goods to recover the sums owed and associated costs.

13. Data Protection and Privacy

The Company will handle personal information in accordance with applicable data protection legislation. Information collected from the Customer will be used for the purposes of managing bookings, providing Services, handling payments, complying with legal obligations and, where appropriate, communicating with the Customer about relevant services. The Customer may request details of the personal information held about them and may exercise their rights under data protection law.

14. Complaints

If the Customer has any concerns or complaints about the Services, they should raise the issue with the Company as soon as possible, providing full details and any supporting information. The Company will investigate complaints in a fair and timely manner and will seek to resolve issues by explanation, corrective action or appropriate redress where justified.

15. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract or the Services, including any non-contractual disputes or claims.

16. General Provisions

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or, if such modification is not possible, deleted. The remaining provisions shall continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

The Contract is between the Customer and the Company. No person other than the Customer and the Company shall have any rights to enforce any of its terms.

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking or commencement of Services will apply to that Contract, unless a variation has been expressly agreed in writing by both parties.